BeyondTrust Remote Support covers the broadest swathe of remote support use cases. One tool for all users’ devices and platforms, with the ability to provide both attended and unattended support. Our solution addresses more use cases and supports more devices than any other tool, and in the most complex and demanding of environments around the world.īeyondTrust customers appreciate that our Remote Support solution enables:ġ. Why BeyondTrust Remote Support Stands OutīeyondTrust Remote Support is the most comprehensive and secure solution for providing remote support. With BeyondTrust Remote Support, you can ensure that your Zebra devices are always optimized to support your employees in the field, wherever they are. We also offer the only Remote Support appliance that has achieved FIPS-2 validation. BeyondTrust Remote Support maintains high levels of security and auditability across access, with the ability to enforce granular access controls and monitor session activity. ![]() IT representatives don’t have to wait for end users to check their faulty machine.īeyondTrust’s integration with Zebra Technologies gives IT service desks the power to access, troubleshoot, and support the diverse array of specialized Zebra devices that are constantly on the move or situated in remote locations. They can manage every device, regardless of where it’s located, and provide instant solutions if a system is compromised or needs troubleshooting. With the new challenge of supporting a bigger remote workforce, providing support with tools and resources that don’t necessarily provide the ability to access unattended systems in their core product can hinder productivity and jeopardize an organization’s security.īeyondTrust provides comprehensive unattended access support that help desks can leverage with confidence. With more and more systems and devices needing technical support, organizations need remote support solutions that can cover an expansive list of use cases, while improving the entire service desk experience. This capability applies to both attended and unattended devices.ĭue to the pandemic and other factors impacting today’s IT and work environments, IT reps can no longer be expected to visit employee desks to install systems or provide on-site support in specific environments. ![]() This means our customers can access their front-line Zebra mobile devices via the BeyondTrust solution and view the screen and remote control it – as if the device is in front of them. Yet, the process of supporting (ensuring proper configurations, security updates, etc.) these specialized and, often, rugged devices is traditionally time-consuming, expensive, and prone to errors.īeyondTrust Remote Support has earned its Zebra stripes!īeyondTrust Remote Support integrates with Zebra Technologies. Since Zebra devices are often used in conditions where there is low tolerability for downtime, there’s a high need for flexible troubleshooting and device support capabilities to maintain productivity. Today’s consumers expect flawless product availability, even during busy seasons, and fast shipping to homes and businesses. ![]() This growth has elevated consumer expectations regarding product availability and shipping speed. Wherever they are used, Zebra devices are relied on to increase efficiency, reduce errors, and improve communications.Įven before the pandemic, exponential growth in e-commerce shopping had resulted in larger-scale warehousing needs for many of the nation’s largest retailers, as well smaller businesses. There are dozens of scenarios where these devices are critical, from logistics and supply chain environments to inventory management and patient handling. The device can securely transmit operational data to the cloud to allow businesses to work more intelligently. Zebra smart tracking technology and solutions give physical things a digital voice, such as warehouse units and healthcare patients' medicine. With all the moving parts of a business, it's imperative to use innovative technology to connect hardware, software, and employees - to save time and money and prevent mistakes. Zebra’s products, software, services, analytics, and solutions are used to intelligently connect people, assets, and data to enable customers to make business-critical decisions in the field. ![]() Zebra Technologies empowers the front line in retail and ecommerce, healthcare, transportation and logistics, manufacturing, hospitality, and other industries, helping its customers achieve a performance edge.
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